Office Experience Specialist

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Office Experience Specialist to join our Administrative and Office Experience organization.

Responsibilities:

• Ambassador and first point of contact for in-office employees and meeting stakeholders, ensuring users are aware of the resources available to be as productive as possible while working in the office, aware of all visitors and VIPs expected to be on the floor and anticipate their arrival
• Assist with planning, coordination and support the day-of execution for local meetings and events, serving as point of contact for meeting stakeholders; proactively manage the general cleanliness and set up of meeting rooms; maintain and troubleshoot AV equipment and where applicable, work closely with Tech ambassador
• Oversee daily operations of the office to include, receive and deliver all incoming packages, oversight of mail and shipping
• Verify accurate processing of reservations into workspace and meeting reservation tool (ServiceNow); pull daily and weekly reports for meetings and workspaces
• Support facilities related requests, including conduct daily walkthroughs of each designated floor/space to ensure everything is prepared in accordance to SLAs
• Communicate requests to appropriate support departments/vendors such as building management company, catering vendor, IT organization
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum three years recent hospitality, facilities, administrative or customer service experience, prior experience in a professional services environment preferred
• Bachelor's degree from an accredited college/university or three years equivalent work experience
• Strong customer service, people skills and ability to interact with diverse range of service providers in the office five days a week; ability to lift up to 30 pounds
• Exceptional verbal/written communication, advanced problem solving and organizational skills to support an environment driven by customer service and teamwork, demonstrated ability to build productive relationships with peers
• Proficient Microsoft Office suite applications; workplace and meeting reservation platform knowledge a plus
• Demonstrated ability to efficiently multitask and resolve multiple requests simultaneously in a dynamic, fast-paced environment