SaaS & Lifecycle Team Lead

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a SaaS & Lifecycle Team Lead II to join our Advisory Digital team.

Responsibilities:

• Lead and mentor a team of onshore and offshore (KGS) engineers in delivering L2 support for KPMG's Managed Services and Software as a Service (SaaS) technology products
• Serve as the primary liaison between clients, vendors, and internal teams, ensuring clear communication and swift resolution of technical issues through various channels including phone, email, and web interfaces
• Direct the complete lifecycle management of both on-premise and cloud-based applications, coordinating technical teams to manage end-of-life software, operating systems, and database upgrades
• Provide expert-level diagnosis and troubleshooting for a wide range of application issues, including login/logout problems, data staging errors, performance degradation, and interconnectivity challenges between platforms
• Drive the root cause analysis for complex technical problems such as application crashes, build failures, and service disruptions to ensure long-term stability and prevent recurrence
• Enforce and contribute to organizational operational standards, participating in the software lifecycle, including deployment, testing, and architecture of enterprise-scale products
• Act with integrity, professionalism and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum ten years of recent experience in information technology (IT) Service Management, IT Operations, or a similar technical role
• Bachelor's degree from an accredited college or university is required
• Demonstrated mastery of both Linux and Windows operating systems, with hands-on experience in deploying, monitoring, and troubleshooting in a hybrid on-premise and cloud environment
• Proven ability to manage and prioritize multiple high-priority issues simultaneously, ensuring meticulous logging, tracking, and reporting from inception to resolution
• Exceptional communication and interpersonal skills, with the ability to act as an influential liaison who can translate complex business needs into technical solutions and articulate technical jargon into clear, understandable terms for stakeholders
• Strong analytical and problem-solving skills with a proactive, detail-oriented approach to driving change and implementing best practices in a flexible, fast-paced environment; excellent verbal and written communication skills, with experience presenting technical information to a variety of audiences and mentoring junior team members
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)