Senior Director, NBPG (Multiple Positions), Raleigh, NC.

Oversee the assessment, design, and execution of all Data Engineering and Operations (DEO) IT service management (ITSM) practices. Maintain the operational state, stability, and performance of business applications, data platforms, and data pipelines. Support the development and periodic testing of the technical disaster recovery plans for IT platforms. Ensure the upkeep and maintenance of all applications and platforms within the Enterprise Data Services (EDS) portfolio, level 2-4 support, and application lifecycle management (ALM) activities across a wide variety of disciplines and technologies. Create and maintain a roadmap for ITSM vision, delivery objectives, performance, metrics, and governance. Assess and balance tactical and long-term IT operational needs via monitoring and trend analysis. Serve as the escalation point for all IT service management related topics for Internal Data Services (IDS) portfolio. Identify opportunities to introduce new service management practices to the DEO environment to support high quality customer delivery. Develop key practice and process performance measures, and report metrics to IT and EDS leadership and other stakeholders. Prepare annual budget for DEO platforms and pipelines, including expected expenditures related to labor, vendors, and annual capital projects for software and hardware upgrades.

WORK SCHEDULE: 40 hours per week, M-F (9:00 a.m. – 5:00 p.m.)

TRAVEL REQUIREMENT:

Travel to various locations throughout the US required up to 10%.

JOB REQUIREMENTS:

Must have a Master's degree or foreign equivalent in Computer Science, Computer Engineering, Information Technology, or a related field, and 6 years of related work experience; OR a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, Information Technology, or a related field, and 10 years of post-bachelor's, progressive related work experience.

Of the required experience, must have 6 years of experience with the following:

• Building, implementing, and leading IT services management practices using Information Technology Infrastructure Library (ITIL) framework;

• Managing global vendor teams, including Service Level Agreement (SLA) tracking and contract management;

• Project management, including planning, executing, and monitoring projects within portfolio;

• Managing operations of IT applications and data platforms, including cloud and on-premise;

• IT financial management, including budgeting, cost allocation, vendor licensing, Statement of Work (SOW) preparation and management;

• Implementing ServiceNow platform and Configuration Management Database (CMDB);

• Master Data Management (MDM), ETL, Azure Data Lake (ADLS), Power BI, Databricks, Denodo, Azure Data Factory, Collibra, and Alteryx;

• Data management, including data quality, data governance, master data management, data warehousing, BI Analytics, and data science;

• Operating IaaS, SaaS, PaaS platforms, and integration with on-premise applications; and

• Data privacy laws and regulations, including General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

Telecommuting may be permitted within commutable distance from the office location, depending on business need.

Employer will accept any suitable combination of education, training, or experience.

QUALIFIED APPLICANTS:

Apply online at https://www.kpmguscareers.com/job-search and type requisition number 132895 in the keyword search box for Experienced Professionals. Should you have any difficulty in applying for this position through our website, please contact us-hrscatsadmin@kpmg.com for assistance in the application process.

Must have legal right to work in U.S. if offered employment.

Comprehensive compensation and benefits offered.

KPMG is an EOE/disability/veteran and maintains a drug-free workplace.

No phone calls or agencies.

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.