Manager, Office Experience

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Office Experience to join our Administrative and Office Experience organization.

Responsibilities:

• Coach, lead, and motivate team to create and enhance the in-office employee experience by meeting and/or exceeding performance goals, while consistently seeking ways to advance team capabilities and performance; promote a teaming culture with shared goals and responsibilities; leverage strengths, specialized skills and diverse perspectives to help create a high-performing team; build strong relationships with counselees to promote growth and provide direct feedback to cultivate solid performance
• Provide exceptional oversight and responsibility for the firm's critical in-office work model supporting meetings, trainings, connectivity, team collaboration and heads down work; oversight of multiple offices within a Hub location supporting our Flex with Purpose model
• Contribute to the strategic planning and administration of processes and services aligned with AOE leadership, leading national AOE initiatives and projects locally, such as mail and shipping, office safety & security, facilities management, Thrive Cafes, space planning, living green, crisis management, and others
• Drive complex levels of work, emphasizing superior knowledge, customer service, excellence, and responsiveness; making certain that all work is conducted in accordance with AOE guiding principles 
• Support and manage Local Events and Meetings (LME) leaning into our national LME model to drive a consistent and first-class experience across offices, collaborate with Digital Nexus and Real Estate services to ensure office/conference technology and construction projects and office moves are supported, and be accountable for compliance and standard operating procedures department-wide including workspace and meeting reservation management tool, WSD (ServiceNow)​
• Act as a liaison with base building management company
• Act with integrity, professionalism and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum five years of recent hospitality, facilities, administrative or customer service management and leadership experience, prior experience in a professional services environment preferred
• Bachelor's degree from an accredited college/university
• Advanced proficiency with Microsoft Office suite applications; workplace and meeting reservation platform knowledge preferred
• Experienced and strong people leader; approachable and team oriented, building, leading and mentoring teams in a positive environment
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork; strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)