Manager, Ignition Technology Ambassador

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Ignition Technology Ambassador to join our Digital Nexus technology organization. This is an onsite AV and advanced technology engineer role reporting onsite role in our San Francisco Office.

Responsibilities:

• Use strong diagnostic and people skills to assure customers swift resolutions to their technical issues, engaging in proactive diagnosis and providing digital support experiences unique to our San Francisco location
• Support KPMG team members in real time during customer engagements and broadcasts, along with pre and post-activities; types of areas of support include Meetings, Events, Broadcasts, Podcasts, Digital Signage and other related technology; assist with product management processes and technologies
• Utilize exceptional customer service and empathetic approach, provide advice and support to both customers and team members, and coordinate services with professionals within the technology operations area as appropriate
• Deliver high-quality support to KPMG Leadership and their customers; communicate proactively with customers, from planning/scheduling through resolution, to keep the apprised-on status; provide follow-up upon resolution to ensure customer satisfaction
• Work with technical IT groups and vendors to ensure delivery of the most effective support and services; affirm service delivery adherence to established service level agreements, through proactive monitoring and ongoing trend analysis
• Manage life cycle management for audio visual and broadcast equipment in designated customer and leadership focused areas
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum five years of recent, progressively responsible experience in troubleshooting and supporting Windows 10/11, macOS, iOS, and Android operating systems, as well as video collaboration platforms, audio systems, IP-based sound masking solutions, digital signage, IoT sensors, and broadcast technologies
• Bachelor's degree from an accredited college/university or seven years of related professional work experience
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues, as well as ability to act as a liaison and credible source of knowledge to various teams across the organization
• Demonstrated success in team environments, demonstrating shared responsibility and accountability with other team members
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; strong trouble-shooting and organizational skills with the ability to work on multiple projects simultaneously; capability to participate in resource planning processes based on defined organizational plans
• Passionate and knowledgeable about emerging technologies; must be able to provide coverage outside of normal business hours when needed
• Ability to travel when needed
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)