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Business Support Services / Experienced / Manager
Manager, Digital Enablement
Albany, NY; Albuquerque, NM; Atlanta, GA; Austin, TX; Baltimore, MD; Baton Rouge, LA; Bentonville, AR; Birmingham, AL; Boise, ID; Boulder, CO; Buffalo, NY; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Columbus, OH; Dallas, TX; Denver, CO; Des Moines, IA; Detroit, MI; Fort Worth, TX; Ft Lauderdale, FL; Greenville, SC; Harrisburg, PA; Hartford, CT; Houston, TX; Indianapolis, IN; Jackson, MS; Jacksonville, FL; Kansas City, MO; Knoxville, TN; Lincoln, NE; Louisville, KY; Memphis, TN; Miami, FL; Milwaukee, WI; Minneapolis, MN; Montvale, NJ; Morristown, NJ; Nashville, TN; New Orleans, LA; Oklahoma City, OK; Omaha, NE; Orlando, FL; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Providence, RI; Raleigh, NC; Richmond, VA; Rochester, NY; Salt Lake City, UT; San Antonio, TX; Shreveport, LA; St Louis, MO; Tallahassee, FL; Tampa, FL; Tempe, AZ; Virginia Beach, VA; Winston-Salem, NC
139170
Career Level Requirement
Experienced
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Manager, Digital Enablement to join our Digital Nexus technology team.
Responsibilities:
- Lead the development and execution of end-to-end enablement strategies for Enterprise AI capabilities, custom AI agents, and AI-powered business solutions, driving awareness, readiness, adoption, and measurable business value across the organization; partner with product owners, technical teams, risk, legal, security, governance, and business stakeholders to understand AI capabilities, operational requirements, and governance considerations; translate complex technical concepts into clear business value propositions, user guidance, and adoption strategies
- Direct stakeholder engagement activities to identify adoption barriers, assess organizational readiness, and ensure successful deployment of AI-enabled capabilities; design and execute communications, learning programs, role-based training, office hours, playbooks, and activation plans that drive successful adoption and responsible use of Enterprise AI solutions
- Partner with technical and business stakeholders to support pilot and early access programs, and rollout activities; gather and synthesize stakeholder feedback to improve user experience, readiness, adoption, and business outcomes; create and implement adoption and value realization strategies to ensure successful uptake of Enterprise AI capabilities and related business process changes; conduct readiness assessments, stakeholder analyses, and adoption planning activities while proactively addressing risks and resistance
- Establish and track key performance indicators (KPIs) to measure adoption, business value, and overall effectiveness of Enterprise AI initiatives; leverage data-driven insights to continuously accelerate value realization; support Enterprise AI governance objectives
- Collaborate across Enterprise AI, platform, and enablement teams to develop reusable enablement assets, measurement frameworks, communications templates, learning content, support models, and operational playbooks that drive consistency across AI initiatives
- Provide leadership, coaching, and guidance to team members while fostering collaboration across cross-functional stakeholder groups to drive successful AI adoption outcomes
- Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications:
- Minimum five years of recent experience leading digital enablement, organizational change management, product enablement, technology adoption, AI enablement, or related transformation initiatives, including experience supporting the adoption of AI, automation, analytics, or emerging technology capabilities
- Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required
- Working knowledge of generative AI, large language models, Responsible AI principles, AI governance concepts, and emerging AI technologies; experience supporting AI-related programs, products, or platforms is preferred
- Experience leading communications, training, stakeholder engagement, adoption, or organizational readiness efforts for enterprise technology products, digital platforms, AI-enabled solutions, or transformation initiatives; strong understanding of digital enablement, product adoption, organizational readiness, and change management methodologies, frameworks, and best practices
- Exceptional written, verbal, presentation, facilitation, and editorial skills with keen attention to detail and the ability to communicate complex technical concepts to both technical and non-technical audiences. Strong organizational, analytical, troubleshooting, and project management skills with the ability to manage multiple initiatives simultaneously in a fast-paced environment
- Demonstrated ability to work effectively with technical, product, risk, legal, security, governance, and business stakeholders to drive alignment, adoption, and business outcomes; capability to effectively interact with and influence individuals at all levels of responsibility and authority; capacity to lead cross-functional teams and foster a collaborative, customer-focused environment
- Some travel may be required
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG LLP is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Depending on job classification, standard work hours, and years of service, KPMG LLP provides a Total Rewards Package that includes 401(k) and medical and may include dental, vision, disability and life insurance, personal well-being and Personal Time Off. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year depending on your job classification and entity affiliation. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.
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KPMG LLP and its affiliates and subsidiaries ("KPMG") is an equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race/ethnicity, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, childbirth or other related condition, military/veteran status, genetic information, status as a victim of domestic violence or sexual abuse or any other legally protected status. The attached link contains further information regarding the firm's compliance with federal, state, and local recruitment and hiring laws
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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