Experienced
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
KPMG is currently seeking a Specialist, MACS to join our Managed Services practice.
- Act as the initial point of contact for technical incidents, service requests, and operational inquiries via ticketing systems, chat, and phone; accurately categorize, prioritize, and manage tickets in accordance with established Service Level Agreements (SLAs); troubleshoot hardware, OS (Windows, macOS, Linux), identity/access management (Okta, Azure AD / Entra ID), and SaaS tools; document troubleshooting steps, maintain resolution logs, and contribute to internal Knowledge Base (KB) articles; coordinate escalation paths to L2/L3 engineers, platform owners, and vendor support when necessary.
- Monitor SIEM platforms and endpoint detection and response (EDR) alerts (e.g., CrowdStrike, Sentinel, Defender); perform initial triage on reported phishing emails, suspicious authentication attempts, malware detections, and access anomalies.
- Follow standard operating procedures (SOPs) for rapid containment, such as isolating affected endpoints or disabling compromised credentials; escalate confirmed or high-severity security incidents directly to the Security Operations Center (SOC) / Incident Response teams.
- Keep active oversight of system health, application telemetry, and infrastructure dashboards (e.g., Datadog, Grafana, CloudWatch, Dynatrace); identify error spikes, latency degradation, service outages, or breached operational thresholds.
- Correlate monitoring alerts with end-user incident reports to expedite root-cause identification; trigger incident command workflows or alert on-call engineering teams for critical service disruptions.
- Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.
- Minimum of one year of experience in a technical support, helpdesk, or NOC/SOC environment; practical experience with ticketing and workflow tools such as ServiceNow, Jira Service Management, or Zendesk.
- Bachelor's degree from an accredited college or university is required.
- Foundational understanding of cybersecurity concepts (threat vectors, multi-factor authentication, endpoint protection, zero trust principles); familiarity reading operational dashboards, metrics, and logs in tools like Splunk, Datadog, Prometheus, or Grafana.
- Solid troubleshooting grasp of TCP/IP, DNS, VPNs, Windows/macOS administration, and cloud-first enterprise environments; exceptional written and verbal communication skills with the ability to convey complex technical issues clearly to both end users and technical teams.
- Experience working in an ITIL-aligned service delivery framework; exposure to basic scripting/automation for routine support tasks (e.g., PowerShell, Bash, Python).
- Certification in ITIL 4 Foundation, CompTIA Security+, CompTIA CySA+, or Microsoft SC-900 / SC-200; AWS Certified Cloud Practitioner or Microsoft Azure Fundamentals (AZ-900) preferred.
- Travel as required by business needs.
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.