Senior Associate, Program Delivery

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Senior Associate to join our Product Operations practice

Responsibilities:

• Lead client engagements and work streams related to process improvements and operational analysis for customer-facing services and functions
• Provide oversight of highly skilled client and KPMG work teams throughout the project lifecycle and help ensure timely execution of project deliverables
• Apply well developed consulting skills and in-depth industry and functional knowledge in the execution of assignments
• Establish client value propositions that tie financial metrics directly to business improvement
• Help lead proposal development and other new business development activities by leveraging existing relationships with C-level executives
• Provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members

Qualifications:

• Minimum three years of management consulting experience with heavy focus Technology, Media, Telecom in the digital customer field
• Bachelor's degree in a related field from an accredited college/university
• Deep functional knowledge in three or more of the following areas: operations transformation, consumer experience design and process implementation, 
• Experience in evaluating benchmark data (e.g. customer, process, financial benchmarks); web/chat/ email contacts, social media, technology sales or project management experience 
• Prior experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations
• Ability to travel extensively
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)