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ServiceNow (SHIELD) Manager

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139809

Career Level Requirement

Experienced

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

Technical Project Manager / Scrum Master

Shield Federal Operations
ServiceNow Platform

Position Overview

KPMG is seeking an experienced Technical Project Manager / Scrum Master to manage the delivery of enhancements, new capabilities, and ongoing improvements to Shield Federal Operations, our internal ServiceNow platform.

This individual will be responsible for coordinating development activities, managing contractor performance, overseeing Agile delivery processes, and ensuring solutions are delivered on time, within budget, and to established quality standards.

Key Responsibilities

Project & Agile Delivery

Manage end-to-end delivery of Shield enhancements and new capabilities.
Maintain project plans, delivery schedules, sprint backlogs, and release roadmaps.
Lead Agile ceremonies, including sprint planning, daily standups, reviews, and retrospectives.
Track delivery milestones, dependencies, risks, and resource capacity.
Ensure development activities align with business priorities and technical requirements.

Contractor Management

Oversee day-to-day activities and deliverables of contractors supporting Shield.
Assign and track work, establish expectations, and hold contractors accountable for delivery commitments.
Monitor contractor productivity, utilization, and quality of work.
Identify performance issues and recommend corrective actions.
Ensure appropriate technical documentation and knowledge transfer.

Technical Delivery & Quality

Coordinate ServiceNow development, testing, deployment, and production releases.
Work with developers and architects to ensure solutions follow established technical standards.
Oversee defect resolution, user acceptance testing, and release readiness.
Balance new development with ongoing platform maintenance and support.
Ensure successful transition of new capabilities into production operations.

Reporting & Governance

Provide regular updates on delivery progress, contractor performance, risks, and upcoming milestones.
Escalate delivery challenges requiring leadership intervention.
Maintain transparency into resource utilization, delivery commitments, and project status.

Required Qualifications

5+ years of technical project management or Agile delivery experience.
Experience managing software development teams and technical contractors.
Strong understanding of Agile, Scrum, and software development lifecycle methodologies.
Experience delivering enterprise technology implementations and enhancements.
Familiarity with ServiceNow platform capabilities and development processes.
Strong organizational, communication, and stakeholder management skills.

Preferred: ServiceNow implementation experience, PMP, CSM, PSM, or equivalent certifications

KPMG LLP and its affiliates and subsidiaries ("KPMG") is an equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race/ethnicity, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, childbirth or other related condition, military/veteran status, genetic information, status as a victim of domestic violence or sexual abuse or any other legally protected status. The attached link contains further information regarding the firm's compliance with federal, state, and local recruitment and hiring laws.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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