Office Experience Specialist

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Office Experience Specialist to join our Administrative and Office Experience organization.

Responsibilities:

• Act as an ambassador and first point of contact for in-office employees and meeting stakeholders, ensuring users are aware of the resources available to be as productive as possible while working in the office; remain aware of all visitors and VIPs expected to be on the floor and anticipate their arrival
• Assist with planning, coordination, and support the day-of execution for local meetings and events, serving as point of contact for meeting stakeholders; proactively manage the general cleanliness and set up of meeting rooms; maintain and troubleshoot AV equipment and where applicable, and work closely with Tech ambassador
• Monitor the daily operations of the office which includes receiving and delivering all incoming packages, and providing oversight of mail and shipping
• Verify accurate processing of reservations into workspace and meeting reservation tool (ServiceNow); pull daily and weekly reports for meetings and workspaces
• Support facilities related requests, including conduct daily walkthroughs of each designated floor/space to ensure everything is prepared in accordance with SLAs
• Communicate requests to appropriate support departments/vendors such as building management company, catering vendor, and IT organization

Qualifications:

• Minimum two years of recent hospitality, facilities, administrative or customer service experience; prior experience in a professional services environment preferred​
• Bachelor's degree from an accredited college/university or an additional one year of relevant work experience
• Proficient in Microsoft Office suite applications; workplace and meeting reservation platform knowledge a plus
• Strong customer service and people skills with the ability to interact with diverse range of service providers in the office five days per week
• Exceptional verbal/written communication, advanced problem solving and organizational skills to support an environment driven by customer service and teamwork; demonstrated ability to build productive relationships with peers
• Demonstrated ability to multitask and resolve multiple requests simultaneously with the ability to lift up to thirty pounds; be flexible to work overtime when needed along with the capability to work in local office five days per week
• Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)