Deskside Services Advisor II

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Deskside Services Advisor II to join our Digital Nexus technology organization. This is an Office-Based opportunity.

Responsibilities:

• Perform the troubleshooting/break-fix, configuration, distribution and implementation of PC and MAC laptops/desktops; deliver high-quality second-level service of the technology environment, management of tickets, asset management, and desktop service
• Communicate proactively with customers, from analysis through resolution, to keep them informed of status; provide follow-up upon resolution to help make certain customer satisfaction
• Follow compliance processes related to preservation of chain of custody and tracking of designated hardware or components; apply a working knowledge of internal client-specific applications to troubleshoot issues
• Serve as a senior team member/escalation point and may be conferred with as a subject matter authority by other IT personnel; make certain timely escalation of customer issues by assigning appropriate priority level, escalating as necessary to management contacts, and owning the issue through resolution
• Participate in the implementation of national IT projects IT process development and documentation efforts; test and deliver patches, product releases, and other firm-supported upgrades and enhancements 

Qualifications:

• Minimum three years of recent experience supporting client service professionals in various levels within the firm
• Bachelor's degree from an accredited college or university is preferred
• Ability to travel and provide on-call coverage on nights and weekends, as needed
• Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and team work
• Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)