Ignition Technology Ambassador

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Ignition Technology Ambassador to join our Digital Nexus technology organization. This is an in-office based position.

Responsibilities:

• Use strong diagnostic and people skills to assure customers swift resolutions to their technical issues, engaging in proactive diagnosis and providing digital support experiences unique to our ignition centers
• Utilize exceptional customer service and empathetic approach; provide advice and support to both customers and team members, and coordinate services with professionals within the Digital Desk and Depot as appropriate
• Deliver high quality support to the Ignition team members and their customers; communicate proactively with customers, from planning/scheduling through resolution, to keeping the apprised-on status; provide follow-up upon resolution to ensure customer satisfaction
• Work with peers in Ignition and other IT groups to ensure delivery of most effective support and services; ensure service delivery adherence to established service level agreements, through proactive monitoring and ongoing trend analysis
• Participate as member of project teams and leading operational activities to ensure processes are documented, implemented, and monitored
• Support the Ignition Team members while they are preparing for customer engagements and being available for real time support during customer engagements
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum three years of recent and progressive experience troubleshooting issues for Windows 10/11, MacOS, iOS, Android operating systems, Video Collaboration, AV systems, Immersive and VR/AR/MR/Metaverse technologies
• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues, as well as capacity to act as a liaison and credible source of knowledge to various teams across the organization
• Demonstrated success in team environments, showing shared responsibility and accountability with other team members
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; strong trouble-shooting and organizational skills with the capability to work on multiple projects simultaneously; be able to participate in resource planning processes based on defined organizational plans
• Be passionate and knowledgeable about emerging technologies; must be able to provide coverage outside of normal business hours when needed
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)