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Business Support Services / Experienced / Sr. Manager / Director
Sr. Director Client Success
Atlanta, GA; Dallas, TX; Montvale, NJ; Nashville, TN; Orlando, FL; St Louis, MO
128968
Career Level Requirement
Experienced
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Sr. Director Client Success to join our Digital Nexus technology organization. This is a hybrid work opportunity.
Responsibilities:
- Serve as a trusted advisor and strategic partner to business leaders, stakeholders, and practice heads; build and sustain high-impact, trust-based relationships that align digital initiatives with business goals, ensuring the assigned portfolio delivers measurable value and long-term impact
- Design and implement consultative frameworks that elevate client interactions; act as the primary liaison for Executive Leadership Team (ELT) members and clients, facilitating entry points for digital and data initiatives and ensuring alignment with strategic roadmaps
- Translate and define business strategy and priorities into actionable digital initiatives; leverage deep subject matter expertise to advise on complex digital issues, ensuring alignment with enterprise planning processes and driving innovation that enhances financial performance and operational efficiency
- Oversee the execution of strategic digital programs by coordinating with SMEs across Architecture, Experience, Data, Gen AI, and Platform teams; ensure delivery excellence through best-in-class practices that align with business priorities and competitive positioning
- Monitor and manage portfolio performance, providing transparency into project and financial metrics; identify opportunities for continuous improvement and ensure delivery within agreed timelines and budgets to maximize business value
- Provide visionary leadership to a high-performing team; drive organizational design, talent acquisition, and professional development initiatives to build a resilient, future-ready workforce capable of delivering on strategic objectives
- Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications:
- Minimum twelve years of recent progressive experience in strategic program management, with a proven track record of delivering enterprise-scale initiatives from concept to execution
- Bachelor's degree from an accredited college or university is required; master's degree from an accredited college or university with PMP certification preferred
- Demonstrated ability to influence and collaborate with senior executives and cross-functional teams in a complex, matrixed environment
- Expertise in managing multiple high-impact programs simultaneously, with the ability to make strategic decisions that shape organizational outcomes
- Strong decision-making capabilities with a high degree of autonomy and accountability
- Advanced understanding of enterprise digital strategy, architecture, solution delivery models, and innovation frameworks that drive business transformation
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.
Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6797_9_25
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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