Manager, IT Software Lifecycle & Vulnerability Remediation

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, IT Software Lifecycle & Vulnerability Remediation to join our Digital Nexus Technology organization. This is a hybrid work opportunity.

Responsibilities:

• Manage Agile squads in the end user computing estate, coaching contributors on proper methodologies to enhance burndown and velocity
• Investigate, analyze, troubleshoot, resolve, and report on operating system and application vulnerabilities to address end-of-support or end-of-life software to ensure the stability and security of the desktop environment through automated, packaged solutions
• Collaborate with application owners, including planning and execution of upgrades, patches, replacements, decommissioning, including over-the-shoulder support for desktop systems when required to maintain system integrity and security
• Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed
• Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues
• Work with all business, engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum five years of recent experience in leading Agile squads and managing second level or higher IT engineering or operations in a medium-to-large enterprise environment
• Agile certifications are a plus
• Strong knowledge of Jira, Windows 11, Mac OS, Linux, Hybrid Join, Co-management, Intune Management, Entra, Active Directory, Group Policy, Virtualization (Citirx,VMWare), Bitlocker, Office Suite (M365), Browsers (Chrome, Edge, FireFox), SharePoint, PowerBI, SQL, Visio, PowerShell, Service Now, MEM/MECM/SCCM
• Solid understanding of software and vulnerability management concepts in a large enterprise
• Exceptional customer service skills with the ability to work with onshore & offshore business units and interact with individuals at all levels of responsibility and authority
• Strong verbal and written communication, problem solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork; ability to positively influence, mentor and be a credible source of knowledge to less experienced team members
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)