Director, SAP CRM, Utilities

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

• Develop and execute a comprehensive CRM strategy that aligns with the client's business goals and enhances customer experience
• Oversee the implementation, configuration, and maintenance of SAP CRM solutions, with a strong focus on SAP Service Cloud v2
• Lead, mentor, and develop a high-performing team of SAP CRM professionals
• Analyze current CRM processes and identify opportunities for improvement and optimization to increase efficiency and effectiveness
• Work closely with other department heads, including IT, sales, and customer service, to ensure seamless integration and alignment of CRM strategies
• Manage all aspects of SAP CRM projects, including budgeting, resource allocation, and timeline management; liaise with external partners and vendors to ensure the successful implementation and support of CRM systems; ensure all CRM activities adhere to industry regulations and data privacy standards
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
  
  

• Minimum eight years of recent experience in a senior leadership role within the SAP CRM space 
• Bachelor's degree from an accredited college or university in information technology, business administration, or a related field
• Proven experience with SAP for Utilities (IS-U) and hands-on experience with SAP Service Cloud v2 preferred; SAP certification in CRM or related modules with experience in S/4HANA required
• Strong understanding of the utilities industry and its specific business processes; experience with Agile methodologies
• Excellent leadership, communication, and interpersonal skills with demonstrated ability to manage large-scale projects and lead cross-functional teams
• Experience with other SAP CX solutions, such as SAP Sales Cloud, SAP Commerce Cloud, and SAP Emarsys Customer Engagement
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)