Lead Specialist I, Release Management

Albany, NY; Albuquerque, NM; Ashburn, VA; Atlanta, GA; Austin, TX; Baltimore, MD; Baton Rouge, LA; Bentonville, AR; Birmingham, AL; Boise, ID; Boston, MA; Boulder, CO; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Columbus, OH; Dallas, TX; Denver, CO; Des Moines, IA; Detroit, MI; Fort Worth, TX; Ft Lauderdale, FL; Grand Rapids, MI; Greenville, SC; Harrisburg, PA; Hartford, CT; Houston, TX; Huntsville, AL; Indianapolis, IN; Jackson, MS; Jacksonville, FL; Kansas City, MO; Knoxville, TN; Lincoln, NE; Louisville, KY; McLean, VA; Melville, NY; Memphis, TN; Miami, FL; Milwaukee, WI; Minneapolis, MN; Montvale, NJ; Nashville, TN; New Orleans, LA; New York, NY; Oklahoma City, OK; Omaha, NE; Orlando, FL; Philadelphia, PA; Pittsburgh, PA; Providence, RI; Raleigh, NC; Richmond, VA; Rochester, NY; Salt Lake City, UT; San Antonio, TX; Short Hills, NJ; Shreveport, LA; St Louis, MO; Stamford, CT; Tallahassee, FL; Tampa, FL; Tempe, AZ; Virginia Beach, VA; Washington, DC; Winston-Salem, NC

126475

Career Level Requirement

Experienced

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Lead Specialist I, Release Management to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

Aid in the governance of critical Service Management disciplines such as Release Management, Change Management and Configuration Management; participate in planning sessions related to projects or new technologies, to implementing process improvement within the Service Management area; document discussions and agreements; facilitate gate review, change advisor boards and IT operational meetings
Establish liaison relationships with business partners and IT departments in order to provide process solutions to meet user needs; assess process improvement needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advise on options
Review change requests, ensuring that all requests are complete, accurate and follow established processes, policies and procedures; facilitate daily operations meetings, weekly Change Advisory Board (CAB) meetings and Post Implementation Review (PIR) meetings
Monitor and analyze metrics to ensure customer satisfaction; promote an understanding of IT Service Management roles, processes and activities for business units and IT departments; support and participate in formal reporting related to IT Operations
Coordinate with SMEs to gain necessary approvals for requested changes; review risk information for potential issues and determine mitigation plans; verify the quality and completion of pre and post change implementation requirements such as testing approvals, scheduling, risk and impact analysis, release and deployment plans and backout plans
Participate in the Change Advisory Board as needed to represent change implementation activities; assist in the development of user manuals and knowledge databases and assist in user training; validate key implementation milestones within changes; analyze the relationship between incidents and implemented changes.

Qualifications:

Minimum five years of recent experience in the Release Management field with working knowledge within IT operations and/or Service Management functions.
Bachelor's degree from an accredited college or university is preferred; The following certifications are preferred: ITILv3 or v4; ITIL v3 or v4 Practitioner in Release and Control or Change, Configuration, and Release Management.
Experience with ServiceNow Platform and ServiceNow Digital Product Release, including creating reports/dashboards and building KPIs
Able to Communicate and train users on the Release process including the ability to provide metrics, KPIs, reports and data to management
Experience working with other ITIL processes that interface with Release Management such as Change, Incident & Problem Management
Demonstrate excellent facilitation and people skills and attention to detail; proven self-starter, ability to work independently and innovatively
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6829_9_25

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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