Sr. Associate, Technology Operations Center (TOC)

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate, Technology Operations Center (TOC) to join our Digital Nexus technology team.

Responsibilities:

• Accountable for ensuring the high availability and performance of critical enterprise infrastructure; operate as a key member of the Technology Operations Center and partner closely with engineering and support teams to monitor systems, manage incidents, and deliver operational excellence
• Provide 24x7 monitoring and system support for business-critical environments, proactively identifying service-impacting events across IT systems, networks, and facility conditions
• Own, track, and manage incidents from inception to resolution; help to accurately create documentation, updates, and closure within established SLAs; utilize and maintain standard operational runbooks to quickly mitigate or resolve incoming incidents and support requests
• Promptly escalate complex issues to appropriate engineering disciplines or external vendors, coordinating until a resolution is reached
• Apply operational tools and diagnostics to identify potential issues in production environments, collaborating with cross-functional teams to maintain the highest quality of service
• Assist in identifying gaps in current monitoring, alerting, or documentation to improve overall TOC efficiency
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum three years of recent experience working in enterprise IT infrastructure operations, systems administration, network support, or a command-center environments
• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED required; relevant industry or vendor certifications (for example, ITIL Foundation, CCNA, CompTIA Network+/Linux+, or Microsoft Certified Associate) are highly preferred
• Proven experience troubleshooting enterprise servers (Windows/Linux), networks (routers/switches), and infrastructure environments
• Knowledge of ITSM Platforms such as ServiceNow or equivalent ticketing systems: familiarity with SCOM, SolarWinds, Uptrends, SquaredUp, or similar enterprise monitoring tools; basic queries/troubleshooting in SQL Server or Oracle; Windows Server and Linux administration basics
• Strong verbal and written communication skills with the ability to clearly document technical incidents; ability to perform Pitman Schedule shiftwork, including alternate weekends
• Excellent problem-solving, organizational, and independent judgment skills, with a strong focus on team collaboration and customer service
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)